RESERVATION POLICIES

• CHECK IN: From 2:00 p.m. to 9:00 p.m.
• CHECK OUT: 11H00
• You can enter the lodge from 10:00 a.m., if the cabin is available at the time of arrival, it will be delivered at that time, otherwise it will proceed to deliver the rooms from 2:00 p.m. to 5:00 p.m.
• For check out the same policy also applies. That is, if the cabin is reserved for the next day you will be asked to deliver the cabin at the stipulated time, otherwise you will be allowed an additional time that will be communicated pertinently by the Reception staff.
• You can stay longer using the facilities until 4:00 p.m.
• Present your proof of payment at Hostería El Carmelo Reception so that we can assign the room
• Billing will be done directly at the hostel in Mindo, after receiving all required services.
• If for any reason you must cancel your reservation, do so in advance of:
  • 48 working hours to avoid losing the value paid. Previous cancellation this receipt It will be valid for 6 months. (Not valid on holidays
  • There will be no refund of the advance under any circumstances.
  • You can make use of the reserve during the next 6 months after rescheduling calling our phones +593961814040
  • Rates do not apply for holidays or high season and these may vary without prior notice warning.
  • The inn reserves the strict right of admission in case they enter people in an ethylic state or under psychotropic substances, as well as reserves the right to adopt any action that allows it to protect the integrity of its guests, employees and protect the facilities of the Hotel. This aspect is accepted by the group and/or its representative, also desisting from any future administrative or legal claims. Also the group and/or its representative will assume the economic value for the damages caused as fruit of circumstance.

• Pets (dogs) will be admitted under the following points:
  • Vaccination record up to date
  • Animal waste bag
  • The hotel reserves the right of admission if the animal is not in good condition.

IMPORTANT RECOMMENDATIONS

• Hostería El Carmelo de Mindo is located at 1200 meters above sea level. The temperature oscillates between 18° to 26° centigrade.
• Wear comfortable and waterproof clothing especially for the afternoons since we are in a humid rainy forest and we will always find the presence of rain. shoes mountain or sports and insect repellent especially for walks on the trails of the inn.
• Protect yourself from the sun. Wear waterproof sunglasses and sunscreen.
• Do not drink alcohol in the pools, it is very dangerous for your health. In general, moderate your consumption to take advantage of the activities that this place offers.
• If you are going to drive, try to travel in daylight. Be careful with rain and mist, mainly when crossing the mountain range. The road is paved to Mindo and from the town to the inn the road is ballast. Distance from Mindo to Inn 700 meters.
• Take care of your personal and valuable objects since the hostel is not responsible for the forgotten objects inside the facilities and rooms. In case you have articles of great value such as money, jewelry or technological items, can be kept in Reception at no additional cost.
• If you have contracted a package that includes adventure activities, it is necessary that they book directly at Reception.

We thank you for choosing us.